Frequently Asked Questions
Answers for campus rental teams.
Quick answers about booking, inventory, payments, and setup. Can't find yours? Our team is a message away.
What is University Rec Rentals?
University Rec Rentals is a rental management platform built for college and university programs. It helps teams manage reservations, equipment, facilities, users, payments, and daily rental operations from one place.
Which campus departments can use it?
University Rec Rentals is designed for recreation programs and can also support departments such as bookstores, drama and theater, engineering, science, residence halls, audio/visual clubs, and crew and sailing clubs.
Can each department keep its own inventory and staff?
Yes. Departments can manage their own rental activity while staying connected through one campus-wide platform.
Is University Rec Rentals cloud-based?
Yes. University Rec Rentals is a secure, cloud-based platform designed to help campus rental teams manage their operations from one place.
How do students reserve equipment?
Students can reserve equipment through your website or onsite, depending on how your campus rental program is configured.
Can students sign waivers online?
Yes. Digital waiver workflows help students complete required documentation online and keep it connected to the rental process.
How does contactless pickup work?
University Rec Rentals supports streamlined reservation and checkout workflows that can help your team prepare equipment for pickup while reducing unnecessary counter interactions.
Can we manage facility reservations too?
Yes. University Rec Rentals can help manage facility reservations alongside equipment rentals and related scheduling activity.
Can I track individual items with barcodes?
Yes. Barcoded inventory tracking lets your team identify individual items, monitor availability, and keep rental history connected to each asset.
What happens when gear is returned late or damaged?
Your team can keep rental and inventory records connected to help track returns and maintain accurate equipment status. Specific late-return or damage policies can be managed according to your program's requirements.
Can I bundle items into packages?
Package and bundled-rental availability depends on your specific University Rec Rentals configuration. Contact the team to discuss your campus rental requirements.
Can I see equipment availability in real time?
Yes. University Rec Rentals helps your team maintain up-to-date equipment and facility status so staff can see what is available for rental.
Can I charge different rates for students and faculty?
Yes. University Rec Rentals supports different pricing for students, faculty, staff, and other user groups.
Which payment methods are supported?
University Rec Rentals supports integrated payment processing through the payment processor used by your campus program.
Can we offer free and paid rentals?
Yes. You can offer equipment for free or collect fees based on your campus program's requirements.
Are there any commissions or hidden fees?
Pricing depends on your University Rec Rentals plan and requirements. Contact the team for specific pricing and any applicable fees.
How long does setup take?
Setup time depends on your campus requirements, inventory, integrations, and configuration. The University Rec Rentals team can provide guidance throughout the setup process.
Can you import our existing inventory list?
Existing inventory information may be incorporated during setup depending on its format and your implementation requirements. Discuss your current inventory with the team to determine the appropriate approach.
Where can I find help articles and training?
Contact the University Rec Rentals team for onboarding guidance, assistance, and information about available support resources.
Can University Rec Rentals integrate with our campus systems?
Yes. University Rec Rentals supports integrations with access control and student management systems, depending on your campus requirements and available integrations.
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Still Have Questions About Campus Rentals?
Talk with the University Rec Rentals team about your equipment, reservations, payments, inventory, and campus requirements.